ServiceNow Admin and Development
During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks:
â€¢ Perform core configuration tasks.
â€¢ Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts.
â€¢ Use the Mobile Platform.
â€¢ Activate Plugins.
â€¢ Add users, groups, and roles.
â€¢ Manage data with Tables, the CMDB, Import Sets, and Update Sets.
â€¢ Work with two key Process Applications: Knowledge Base and Service Catalog.
â€¢ Create Workflow activities and approvals.
â€¢ Configure Alerts and Notifications.
â€¢ View Upgrade History and Status.
â€¢ Control System Access and Data Security.
â€¢ Create Baseline Performance Metrics.
â€¢ Run Reports, configure SLAs, and perform Instance Branding and Customization.
â€¢ Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment.
The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days.