Service now admin and development

 

Kumar Individual

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Description

ServiceNow Admin and Development

During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks:
• Perform core configuration tasks.
• Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts.
• Use the Mobile Platform.
• Activate Plugins.
• Add users, groups, and roles.
• Manage data with Tables, the CMDB, Import Sets, and Update Sets.
• Work with two key Process Applications: Knowledge Base and Service Catalog.
• Create Workflow activities and approvals.
• Configure Alerts and Notifications.
• View Upgrade History and Status.
• Control System Access and Data Security.
• Create Baseline Performance Metrics.
• Run Reports, configure SLAs, and perform Instance Branding and Customization.
• Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment.
Prerequisites
The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days.

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